General terms and conditions of sale
GENERAL CONDITIONS OF SALE
www.sinavalsl.com
1. GENERAL INFORMATION
The ownership of this website www.sinavalsl.com (hereinafter Website) is held by: SINAVAL SL , with NIF: B11057239 and registered at: ; and whose registration details are: , and whose contact details are: Address: Muelle de Levante, 405. 11006 Cadiz Contact phone number: 956250457 Contact email: sinavalsl@sinavalsl.com This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website ( www.sinavalsl.com ) and the purchase or acquisition of products and/or services therein (hereinafter, Conditions). For the purposes of these Conditions, it is understood that the activity that SINAVAL SL carries out through the Website includes: Marketing of industrial cleaning products such as engine degreaser, rags and protective clothing. In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy and the privacy and data protection policy of SINAVAL SL . By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all of this, you should not use this Website. Likewise, you are informed that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, since those in force at the time when the acquisition of products and/or services is requested will be applicable. For any questions the User may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.2. THE USER
Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment navigation on the Website begins, all the Conditions established herein are accepted, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:- Use this Website only to make legally valid inquiries and purchases or acquisitions.
- Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
- Provide true and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
3. PURCHASE OR ACQUISITION PROCESS
Users may purchase on the Website by the established means and methods. They must follow the online purchasing and/or acquisition procedure of www.sinavalsl.com , during which various products and/or services may be selected and added to the cart, basket or final purchase space and, finally, click on: «» Likewise, the User must fill out and/or check the information requested at each step, although, during the purchasing process, before making the payment, the purchase details can be modified. The User will then receive an email confirming that SINAVAL SL has received their order or request for purchase and/or provision of the service, i.e. the order confirmation. If applicable, they will also be informed by email when their purchase is being shipped. If applicable, this information may also be made available to the User through their personal connection space on the Website. Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic invoice that will be sent to the User via email and, where appropriate, through his/her personal connection space to the Website . Likewise, the User may, if he/she so wishes, obtain a copy of his/her invoice in paper form, by requesting it from SINAVAL SL using the contact spaces on the Website or through the contact details provided above. The User acknowledges that he/she is aware, at the time of purchase, of certain specific conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where applicable, image of it on its page of the Website, indicating, by way of example, but not exhaustively, and depending on each case: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that placing the purchase order or acquisition materialises the full and complete acceptance of the specific conditions of sale applicable to each case.Unless otherwise expressly stated, SINAVAL SL is not the manufacturer of the products sold or that may be marketed on the Website. Although SINAVAL SL makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information than that which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labelling, warnings and/or instructions that accompany the product.
4. AVAILABILITY
All purchase orders received by SINAVAL SL through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the products and/or the provision of the services. If difficulties arise in the supply of products or if there are no products in stock, SINAVAL SL undertakes to contact the User and refund any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible.5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially in relation to VAT. Shipping costs are included in the final prices of the products as shown on the Website. Thus, SINAVAL SL carries out delivery and/or shipping services through: Courier Company . Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely. Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation. Accepted payment methods will be: Credit or debit card, PayPal, and bank transfer.SINAVAL SL uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.
Credit cards will be subject to verification and authorization by the bank that issued them. If said bank does not authorize the payment, SINAVAL SL will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.
Once SINAVAL SL receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the User is sent the shipping confirmation and/or confirmation of the service provided in the manner and, where applicable, at the established place.
If the payment method is PayPal, the charge will be made at the time that SINAVAL SL sends a confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking on “” the User confirms that the payment method used is his/her own.Purchase or acquisition orders in which the User selects bank transfer as the payment method will be reserved for 5 calendar days from the order confirmation in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by SINAVAL SL for the Website. When the system receives the transfer, the order will be prepared and managed for shipping.
Using this payment method, the User must ensure that he/she correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In the event of an error, SINAVAL SL will not be able to validate the order, which will be cancelled.
6. DELIVERY
In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) Except in cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation. If for any reason attributable to SINAVAL SL it is unable to meet the delivery date, it will contact the User to inform him of this circumstance and he may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days. If delivery of the order is not possible due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it delivered again. If the User is not going to be at the delivery location during the agreed time slot, he/she must contact SINAVAL SL to arrange delivery on another day. In the event that 30 days have passed since your order was available for delivery, and it has not been delivered for reasons not attributable to SINAVAL SL , SINAVAL SL will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional costs resulting from the User’s own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated. However, the User must bear in mind that the transport resulting from the resolution may have an additional cost that may be passed on to the User. For the purposes of these Conditions, delivery shall be deemed to have taken place or the order to have been delivered at the time when the User or a third party indicated by the User acquires material possession of the products, which shall be accredited by the signature of receipt of the order at the agreed delivery address. Any risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when SINAVAL SL receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time after the full receipt of the amount to be paid by SINAVAL SL . In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.7. TECHNICAL MEANS TO CORRECT ERRORS
Users are hereby informed that if they detect that an error has occurred when entering the data required to process their purchase request on the Website, they may modify said data by contacting SINAVAL SL through the contact spaces provided on the Website and, where applicable, through those provided for contacting customer service, and/or by using the contact details provided in the first clause (General information). Likewise, this information may also be corrected by the User through their personal connection space on the Website. In any case, before clicking on “”, the User has access to the space, cart, or basket where their purchase requests are recorded and can make modifications. Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.8. RETURNS
In cases where the User purchases products on or through the owner’s Website, he or she has a series of rights, as listed and described below:Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the SINAVAL SL Website or, in the event that the goods that make up your order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days after the day on which the contract is concluded. To exercise this right of withdrawal, the User must notify SINAVAL SL of his/her decision . This may be done, where appropriate, through the contact spaces provided on the Website. The User, regardless of the means chosen to communicate his decision, must clearly and unequivocally express his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that SINAVAL SL makes available to him as an annex to these Conditions, however, its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires. In the event of withdrawal, SINAVAL SL will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which SINAVAL SL is informed of the User’s decision to withdraw. SINAVAL SL will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This reimbursement will not generate any additional costs for the User. However, SINAVAL SL may retain said reimbursement until it has received the purchased products or items, or until the User presents proof of the return of the same, depending on which condition is met first. The User can return or send the products to SINAVAL SL at: Muelle de Levante, 405. 11006 Cádiz And you must do so without any undue delay and, in any case, no later than within 14 calendar days from the date on which SINAVAL SL was informed of the decision to withdraw. The User acknowledges that he/she must bear the direct cost of returning the goods (transport, delivery), if any. In addition, he/she will be responsible for any decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed in the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery. The provision of a service that the User may contract on this Website is governed in the same way, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by SINAVAL SL , they will have lost their right of withdrawal. In any case, no refund will be made if the product has been used beyond its mere opening, for products that are not in the same condition as they were delivered or that have suffered any damage after delivery. Likewise, the products must be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice. The withdrawal form template can be downloaded from the following link: https://www.sinavalsl.com/wp-content/uploads/2023/08/modelo-formulario-desistimiento.docxReturn of defective products or shipping errors
These are all cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, he/she must contact SINAVAL SL immediately and inform it of the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether a refund or, where appropriate, a replacement is appropriate. The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate. The amount paid for products returned due to a defect, when this actually exists, will be fully refunded, including delivery costs and any costs that the User may have incurred in making the return. The refund will be made using the same payment method that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at any given time for the User, as a consumer and user, will always be observed.Warranties
The User, as a consumer and user, enjoys guarantees on the products that may be purchased through this Website, in the terms legally established for each type of product, SINAVAL SL being responsible , therefore, for any lack of conformity thereof that becomes apparent within a period of three years from the delivery of the product. In this sense, it is understood that the products comply with the contract provided that: they fit the description made by SINAVAL SL and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended; and they present the quality and performance that is usual for a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or shipping errors. However, some of the products sold on the Website may present non-homogeneous characteristics provided that these derive from the type of material with which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect. On the other hand, it may be the case that the User purchases a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he or she also has the option of contacting the brand or manufacturer responsible for the product to find out how to exercise his or her legal warranty right directly against them during the three years following the delivery of said products. To do so, the User must have kept all the information regarding the warranty of the products.However, to learn more about the After-Sales Service that SINAVAL SL provides to Website Users, you can consult it here: https://www.sinavalsl.com/contacto/
9. DISCLAIMER
Unless otherwise provided by law, SINAVAL SL will not accept any liability for the following losses, regardless of their origin:- any losses which were not attributable to any breach on its part;
- business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or
- any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was entered into between both parties.
- SINAVAL SL applies all measures concerning providing an accurate display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others of this nature.
- SINAVAL SL will act with the utmost diligence to make the product subject to the purchase order available to the company responsible for transporting it. However, it is not responsible for damages arising from poor transport performance, especially due to causes such as strikes, roadblocks, and in general any other causes inherent to the sector, which result in delays, loss or theft of the product.
- Technical failures that, for unforeseen or other reasons, prevent the normal operation of the service via the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. SINAVAL SL uses all means at its disposal to carry out the purchase, payment and shipping/delivery process of the products, however it is exempt from liability for causes that are not attributable to it, such as unforeseen events or force majeure.
- SINAVAL SL will not be held responsible for any misuse and/or wear and tear of the products that have been used by the User. At the same time, SINAVAL SL will not be held responsible for an incorrect return made by the User. It is the User’s responsibility to return the correct product.
- In general, SINAVAL SL will not be liable for any failure or delay in the fulfillment of any of the obligations assumed, when this is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, but is not limited to:
- Strikes, lockouts or other protest measures.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Inability to use trains, boats, planes, motor vehicles or other means of transport, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
